Processing times for dispatch

Orders are typically dispatched within 2–3 working days. UK orders are sent via 2nd Class Tracked or 48hrs Tracked not signed. In some cases the prints may already be ready so I will try to dispatch the following day. All international orders are shipped using tracked services. A Royal Mail tracking code will be provided so you can keep an eye on the progress of your delivery. 

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Refunds and cancellations

Refunds are not offered, but I am able to cancel an order if it hasn't been dispatched. To cancel, please email mxlinoprints@outlook.com ASAP. 

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Damaged items

If your order arrives damaged please contact me as soon as possible with clear photographs of damaged packaging and the affected artwork. I will be in contact with you to solve the issue. 

 

Customer responsibility

Customers are responsible for monitoring the progress of their delivery using the tracking information provided. Your order can be tracked through Royal Mail’s Track & Trace service.

Refunds cannot be issued for items that remain uncollected, or where delivery cards are not left by postal services. If an item has not yet arrived, please check the tracking services using the reference number provided with your order.

Refunds or replacements are not provided where incorrect shipping addresses are given at checkout. It is your responsibility that the correct address has been provided. If an error has been made, please contact me ASAP as if I am notified prior to purchasing the shipping I can possibly change the address. 

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